Returns & Refunds
EN POINTE ORTHOTICS RETURNS POLICY
This policy applies to online purchases.
En Pointe Orthotics aims to provide the best possible service. If you’re unhappy with an item you have received or it’s just not quite right, please get in touch with our friendly online team to arrange an exchange, return or refund (if eligible). Please read our returns policy and conditions carefully to ensure you are eligible to return.
To start a return, you can contact us at admin@enpointeorthotics.com.au
- If goods are returned for a refund a 15% restocking fee will apply. The restocking fee will not be applied if you are exchanging for an alternative size or product.
- Items must be returned within 30 days from the date of delivery, in new and unused condition with all original labels/tags attached.
- Items must be unaltered, unworn, undamaged and unwashed, while in the customer’s possession.
- Free from any markings, make-up, self tanner, odours, pet hair, perfumes, deodorant and washing powder.
- For health reasons and personal hygiene, underwear, tights, earrings and body stockings are not eligible for return. For exceptions in some circumstances please contact our team.
- Shoes must be tried on indoors.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at admin@enpointeorthotics.com.au
Please read further for more detailed information.
Shipping Returns
Return postage is paid for by the customer. Please post your En Pointe Orthotics purchase back to the following address:
En Pointe Orthotics
Attn: Returns
4/24 Central Park Ave
ASHMORE QLD 4214
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning for an exchange, the customer must organise shipping for the new item. We recommend enclosing a satchel with your original item/s and keeping record of the tracking.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a track-able shipping service or purchasing shipping insurance as we take no responsibility for items lost or damaged in transit.
Refunds
The customer is responsible for organising shipping costs for any returns or refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note a restocking fee of 15% applies to refunded items.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@enpointeorthotics.com.au
Exchanges
If you are wanting to exchange for a different size, colour or for a defective product, please contact us. All sale items are FINAL SALE and cannot be exchanged or refunded unless faulty.
Need Help?
Contact us at admin@enpointeorthotics.com.au for questions related to refunds and returns.